We redesign how
organisations are
experienced.
We improve the journeys, communications, services and systems that connect organisations with the people they serve.
ORGANISATIONAL EXPERIENCE
Your organisation is a system.
Your audience experiences a journey.
People don't experience organisations as departments, processes or strategies. They experience a series of moments — what they see, what they're told, what happens next and how easily they can achieve what they came to do.
Forest Konsept looks across the whole experience, identifying where journeys, communications, services and systems can work better together.
WHAT WE DO
From understanding the problem
to making change happen.
Forest Konsept brings together strategy, customer understanding, communications, service design and practical delivery to improve how organisations work — and how people experience them.
CUSTOMER EXPERIENCE
& SERVICE DESIGN
01
Customer journeys, service reviews, customer understanding and service improvement — designed around the people who use them.
COMMUNICATIONS & ENGAGEMENT
02
Communications strategy, campaigns, stakeholder engagement and audience communications that make complex ideas clear and meaningful.
CONTENT & DIGITAL EXPERIENCE
03
Content strategy, information architecture, digital journeys, websites and accessible communication that make information easier to find, understand and use.
04
SERVICE & PROCESS IMPROVEMENT
Process mapping, service transformation and operational improvement that remove friction and create better customer-facing experiences.
STRATEGY & ORGANISATIONAL IMPROVEMENT
05
Strategic reviews, insight and practical recommendations that help organisations identify opportunities, make better decisions and implement meaningful change.
DESIGN & CREATIVE DELIVERY
06
Reports, publications, toolkits, digital assets and communication materials that turn strategy and ideas into clear, practical outputs. We help bring the thinking to life.
How we work
WHERE WE ADD VALUE
Built for organisations
navigating change.
Forest Konsept is built to support public, purpose-led and complex organisations — bringing senior thinking, creative problem-solving and practical delivery to challenges that sit across people, services, communications and systems.
01
PUBLIC & CIVIC
Government · Local authorities · Healthcare · Education · Housing · Public bodies
02
SOCIAL & PURPOSE-LED
Charities · Foundations · Social enterprises · Membership and community organisations
03
INTERNATIONAL & DEVELOPMENT
UN agencies · Development organisations · NGOs · International programmes
04
BUSINESS & PARTNERSHIPS
Growing organisations · Specialist consultancies · Prime contractors · Delivery partners
THE INDEPENDENT ADVANTAGE
Senior expertise.
Fewer layers.
Better thinking.
Forest Konsept is built around a simple idea: the people thinking about the problem should stay close to the people solving it.
Senior strategic, commercial, communications and design experience stays directly involved in the work — with specialist expertise brought in where the brief requires it.
01
SENIOR FROM THE START
Experienced thinking stays close to the work from brief through to delivery.
02
BUILT AROUND THE BRIEF
We shape the right team and approach around the problem — not the other way around.
03
THINKING THAT GETS MADE
Strategy only matters when it becomes something people can actually use.
READY TO WORK
Built to work across
borders, teams and briefs.
Forest Konsept is structured for flexible delivery — working directly with organisations, alongside internal teams or as a specialist partner within larger programmes.
Projects can be delivered remotely across the UK and internationally, with specialist capability brought into the team where the brief requires it.
01
FLEXIBLE DELIVERY
Direct commissions, collaborative projects and specialist subcontracting.
02
REMOTE BY DESIGN
Structured to work effectively with distributed teams across the UK and internationally.
03
BUILT AROUND THE BRIEF
Specialist expertise and delivery capacity can be assembled around the needs of each project.
04
PROCUREMENT READY
Company, capability and supplier information available for procurement teams and delivery partners.
